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Medzoos
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Privacy Policy

How Medzoos collects, protects, uses, and safeguards your medical records, prescription data, and personal information.

Last Updated: August 10, 2026
HIPAA & PK Medical Privacy Standards
256-Bit SSL Encrypted Engine
Active PolicyDOC-MEDZOOS-PRIVACY-2026

Medzoos Compliance Deck

Official regulatory terms binding all Medzoos platform interactions, prescription processing, and telehealth consultations.

Legal Desk

1. Overview & Commitment

At Medzoos ("we", "our", or "us"), operated under Medzoos Digital Health Technologies, protecting your privacy and confidential health information is fundamental to our enterprise operations.

This Privacy Policy explains how we collect, store, process, transfer, and safeguard your personal data when you use our website (medzoos.pk), mobile applications, digital prescription processing engine, telehealth platforms, and diagnostic test booking services.

Our Core Privacy OathWe treat your medical prescriptions, diagnostic reports, and personal identification as strictly confidential. We never sell your personal or sensitive health data to third-party data brokers or advertisers.

2. Information We Collect

We gather information that allows us to deliver high-quality digital pharmacy, telehealth, and lab testing services across Pakistan:

Personal Identification Data

  • Full name, national identity (CNIC optional)
  • Email address & primary contact phone number
  • Physical delivery address & geolocation data
  • User account login credentials (encrypted)

Prescription & Medical Records

  • Scanned prescription images and doctor notes
  • Active medications and dosage requirements
  • Telehealth consultation notes & history
  • Diagnostic lab test results and reports

Device & Technical Metadata

  • IP address, browser type, operating system
  • Session identifiers & app diagnostic logs
  • Cookies, pixel tags, and local storage tokens

Payment Information

  • Transaction records & order history
  • Encrypted payment tokens via JazzCash / EasyPaisa / Cards
  • We do NOT store raw credit/debit card PINs or CVVs.

3. Health Data & Prescription Privacy

As a healthcare marketplace, we maintain the highest standards regarding sensitive health data (SHD):

  • Strict Pharmacist & Doctor Access: Your uploaded prescriptions are accessible strictly to licensed pharmacists fulfilling your order and PMC/PMDC-registered medical practitioners assigned to your consultation.
  • Encrypted Vault Storage: All medical documents stored in the Medzoos Family Health Vault are encrypted using AES-256 bit encryption at rest and TLS 1.3 in transit.
  • No Automated Exploitation: We do not scan prescription documents for general advertising or profile building.

4. How We Use Your Information

We process your personal information strictly for legitimate operational purposes:

01
Order Fulfillment: Processing medicine orders, verifying prescriptions with licensed partner pharmacies, and dispatching deliveries.
02
Telehealth Facilitation: Connecting patients with verified doctors for audio/video consultations and digital prescription issuance.
03
Lab Test Booking & Reports: Scheduling sample collection from certified diagnostic labs and delivering secure digital PDF lab reports.
04
Customer Care & Notifications: Sending SMS/WhatsApp delivery updates, refill reminders, and responding to support queries.
05
Security & Compliance: Preventing fraudulent orders, illegal medicine requests, and ensuring adherence to drug laws.

5. Data Sharing & Third Parties

To complete your healthcare workflow, we selectively share necessary details with authorized entities bound by strict confidentiality contracts:

Licensed Partner Pharmacies

Shared prescription image, delivery address, and contact details so qualified pharmacists can dispense authentic medicines.

Registered Doctors & Clinics

Shared patient health history and consultation symptoms during active telehealth video/audio appointments.

Logistics & Courier Partners

Delivery name, address, and phone number for physical package delivery across 1800+ Pakistan cities.

Payment Gateways & Regulators

Encrypted financial details sent to state-regulated payment processors and regulatory bodies when required by law.

6. Data Security & Encryption

We implement enterprise-grade security measures to safeguard your sensitive information from unauthorized access, loss, or disclosure:

256-Bit SSL
Full Encryption in Transit
ISO / HIPAA
Compliant Server Architecture
2FA & RBAC
Strict Access Controls

7. Your Data Rights & Control

You have full ownership and control over your personal data on Medzoos:

Access & Export: Request a full export of your personal profile, order history, and family health vault documents.
Correction & Update: Modify your personal account details, shipping addresses, or contact information at any time via your account settings.
Right to Deletion: Request permanent deletion of your Medzoos profile and stored non-mandatory medical records by contacting privacy@medzoos.pk.
Marketing Opt-Out: Unsubscribe from promotional emails, SMS deals, or push notifications using the opt-out links provided in messages.

8. Cookies & Tracking Technologies

We use cookies, web beacons, and local session tokens to ensure essential site navigation, remember your cart items, and analyze platform performance.

For detailed choices and toggle controls, please visit our dedicated Cookie Policy & Preference Center.

9. Children's Privacy

Medzoos services are intended for individuals aged 18 and older. Minors may use our platform only under the direct supervision of a parent or legal guardian who manages their family health profile.

10. Policy Updates & Contact Details

We may update this Privacy Policy periodically to reflect changes in regulatory requirements or platform enhancements. We will notify you of any material changes via email or prominent site banner.

Data Protection Officer (DPO) Contact:
Medzoos Digital Health Technologies
DHA Phase 6, Karachi, Pakistan
Support Line: +92 300 123 4567
Data Governance & Compliance

Questions or Concerns Regarding Privacy & Terms?

Our dedicated legal and data protection team is available to assist you with any questions, data deletion requests, or compliance inquiries.

privacy@medzoos.pkContact Support